Agreement to these terms

These Terms & Conditions apply when you browse the Loop Love website, request information, submit a pre-order, place an order or purchase a Loop Love product.

“Loop Love”, “we”, “our” and “us” refer to the operator of looplove.shop. “Customer”, “you” and “your” refer to the person browsing the website or placing an order.

Handmade products

Loop Love products are handmade in Sri Lanka. Small variations in stitch, size, shape, colour placement and finishing are normal characteristics of handmade work and do not necessarily mean that the product is defective.

• Product photographs are provided as accurately as reasonably possible.
• Screen settings and lighting may cause colours to appear slightly different.
• Yarn, accessories or packaging may be substituted only when reasonably necessary and with comparable alternatives.
• Measurements stated on the website are approximate unless expressly confirmed otherwise.

Orders and acceptance

The website operates mainly as a product catalogue. Orders and enquiries are completed through WhatsApp or another method confirmed by Loop Love.

• Sending a WhatsApp message or form does not automatically create a confirmed order.
• An order is confirmed only after product availability, final price, delivery details and any required payment are agreed.
• We may refuse or cancel an order when an item is unavailable, information is incomplete, a pricing error occurs or the request cannot reasonably be fulfilled. When Loop Love cancels a paid order for one of these reasons, any amount due back to the customer will be handled according to the circumstances and applicable law.
• You are responsible for providing accurate contact, delivery and order information.

Prices, currency and payment

Prices displayed on the website use the active store currency. International customers should confirm the final payable amount, currency, delivery charge and payment method before proceeding.

• Shipping, customs duties, import taxes and similar charges may not be included in the displayed product price.
• Any additional charge will be explained before the order is confirmed where it is known to us.
• Payment instructions are provided directly through an agreed communication method.
• We do not ask customers to send confidential banking passwords, one-time passwords or full card security details through WhatsApp.

Custom orders and pre-orders

Custom and made-to-order products are created according to the details agreed with the customer. Production begins only after the design, price, estimated completion period and any required payment are confirmed.

• Customers must carefully check names, dates, colours, sizes and personalisation details before approving the order.
• Changes requested after production begins may be unavailable or may result in an additional charge and extended completion time.
• Completion dates are estimates unless expressly confirmed as guaranteed.
• Because custom products are made specifically for the customer, confirmed orders are generally final and change-of-mind refunds are not provided once materials have been purchased or production has started, subject always to mandatory consumer law.

Delivery and international shipping

Loop Love accepts delivery enquiries from Sri Lanka, the United Kingdom and other countries. Availability depends on the destination, product size, carrier and applicable restrictions.

• Delivery and shipping charges are confirmed separately according to the destination.
• Estimated delivery times begin after the order is completed and handed to the delivery provider.
• Delays caused by couriers, customs, weather, public holidays, incorrect addresses or events beyond our reasonable control may occur.
• International customers are responsible for customs duties, import taxes or local handling charges unless otherwise agreed in writing.
• Risk and responsibility for the parcel pass only to the extent permitted by applicable law and the agreed delivery arrangement.

No-refund policy and legal exceptions

Because Loop Love products are handmade in small batches and many orders are personalised or made specifically for the customer, confirmed custom and made-to-order purchases are generally final.

• No refund is provided for a simple change of mind after an order has been confirmed.
• No refund is provided because the customer selected the wrong colour, size, design, name, date, address or personalisation details that were approved before production.
• Custom, personalised and made-to-order products cannot normally be cancelled, returned or exchanged once materials have been purchased or production has started.
• Deposits or advance payments may be non-refundable once production, sourcing or other order-specific work has started.
• Delivery charges, international shipping charges, customs duties and import taxes are not refundable unless required by applicable law or caused by an error for which Loop Love is responsible.
• Minor handmade variations in stitch, shape, measurement, colour placement or finishing are not by themselves grounds for a refund.

This no-refund policy does not remove any remedy that the customer must legally receive. Where an item is materially defective, damaged before delivery, incorrect, not as described, or where another mandatory consumer right applies, Loop Love will review the matter and provide an appropriate lawful remedy.

Depending on the circumstances, that remedy may include repair, replacement, correction, store credit, partial refund or full refund. Customers must contact Loop Love promptly and provide the order details, photographs and any other reasonably requested information.

Damaged, defective or incorrect items

When an item arrives damaged, appears defective or is different from the confirmed order, contact us promptly with the order details and clear photographs of the item and packaging.

After reviewing the information, we may provide an appropriate remedy such as repair, replacement, partial refund or refund, depending on the circumstances and applicable law.

Product care and safety

Customers should follow any care instructions supplied with the product. Crochet products may include yarn, buttons, beads, eyes, ribbons or other small components.

• Keep products with small or detachable parts away from babies and young children unless the product is expressly described as suitable for them.
• Children should use appropriate products under responsible adult supervision.
• Do not use a decorative item for a purpose for which it was not designed.
• Stop using an item if it becomes damaged or develops loose components.

Website information and acceptable use

We aim to keep product descriptions, prices and availability accurate, but errors or temporary interruptions may occur. Website information may be corrected or updated without prior notice.

You must not misuse the website, attempt unauthorised access, interfere with its operation, submit malicious content or use the website for unlawful activity.

Intellectual property

The Loop Love name, logo, website design, original photographs, written content and original product designs are owned by or licensed to Loop Love unless stated otherwise.

Content may not be copied, republished, sold or used commercially without prior written permission, except where applicable law permits.

Reviews and customer content

Customers may submit product reviews and overall site reviews. Reviews may be moderated before publication.

• Reviews must reflect a genuine experience and must not contain unlawful, abusive, misleading or private information.
• We may reject, remove or edit a review only where reasonably necessary for moderation, privacy, legal or formatting reasons.
• By submitting a review, you allow Loop Love to display it on the website and related promotional channels with the submitted display name.
• Email addresses collected for review administration are not displayed publicly.

Personal information

We use customer information to respond to enquiries, prepare orders, arrange delivery, provide support, prevent misuse and administer reviews. Information should be handled in accordance with applicable privacy requirements.

Do not send unnecessary sensitive information through public forms or WhatsApp.

Liability

To the fullest extent permitted by applicable law, Loop Love is not responsible for indirect or unforeseeable loss arising from the use of the website or a product. Nothing in these terms excludes or limits liability that cannot lawfully be excluded.

Customers remain responsible for using products appropriately, following care and safety instructions and providing accurate order and delivery information.

Changes to these terms

We may update these terms to reflect changes to our products, ordering process, delivery options, website or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

The terms in force when an order is confirmed generally apply to that order, unless a change is required by law or agreed with the customer.

Governing law and disputes

These terms are governed by the laws of Sri Lanka, subject to any mandatory consumer protections that may apply to an international customer in their location.

Customers should first contact Loop Love so that concerns can be reviewed and an appropriate solution can be discussed. Nothing in these terms prevents a customer from using a lawful complaint, regulatory or court process available to them.